Common queries answered
Frequently asked Questions
Will I receive the same product that I see in the picture?
Yes, we strive to ensure that the product you receive matches the images displayed on our website. We use high-quality images and accurate descriptions to represent our products as closely as possible. However, slight variations in color may occur due to lighting or display settings on your device. If you ever feel the product does not meet your expectations, please reach out to our customer support team for assistance.
Where can I view my sales receipt?
Once your purchase is complete, a sales receipt will be sent to your email address. You can also view and download your sales receipt by logging into your account on our website. Go to the “Order History” section, select the relevant order, and you’ll find an option to view or download the receipt. If you have any trouble locating it, feel free to contact our customer support team for help.
How can I return an item?
If you’re not completely satisfied with your purchase, you can return it within our specified return period. To initiate a return, follow these steps:
- Log in to your account on our website and go to the “Order History” section.
- Select the order and item(s) you wish to return, and click on the “Return” option.
- Follow the instructions to complete the return request, including choosing a reason for the return and any additional comments.
- You’ll receive a confirmation email with return shipping details and any other relevant information.
Once we receive and inspect your return, we’ll process a refund or exchange, as per your preference. If you need any assistance, our customer support team is here to help.
Will you restock items indicated as “out of stock?”
We do our best to restock popular items, but availability depends on demand and supplier inventory. If an item you want is out of stock, we recommend signing up for the “Back in Stock” notification on the product page, so you’ll be the first to know if it becomes available again. For any additional questions about specific products, feel free to contact our customer support team!
Where can I ship my order?
We currently ship orders to a variety of locations, both domestically and internationally. During checkout, you’ll be able to enter your shipping address and see available options based on your location. Some restrictions may apply depending on the destination. If you have questions about whether we can ship to your address, please contact our customer support team for assistance.